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Standard Form for Presentation of Loss and Damage Claim To: Old

Standard Form for Presentation of Loss and Damage Claim To: Old 2025

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The document is a standard form for filing a loss and damage claim against Old Dominion Freight Line. It outlines the necessary information required to submit a claim, including details about the shipment, nature of the claim (such as shortage or damage), supporting documents needed, and contact information for the claimant. The form also specifies deadlines for filing claims and processing times.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Who is responsible for damaged shipments?

It is important to remember that in sum, the originating carrier is responsible for the entire shipment. Therefore, the shipper should seek damages from that carrier. In turn, the originating carrier may seek damages from the connecting or intermediary carriers on whose line or route that the loss occurred.

How do I file a claim with Old Dominion freight?

Any questions, please contact the Claims Department at 800-825-6636 or Corporate Customer Service at 800-235-5569. You have 9 months from the date of delivery to file a claim. Old Dominion has 30 days to acknowledge a claim in writing and 120 days to process. Please be patient during this time.

Who files the claim for damaged freight?

A shipper or consignee initiates a carrier claims process against the transportation service provider contracted to transport freight cargo or parcel shipments under agreed-upon Bill of Lading terms.

Who is liable for freight damage?

In most cases, the carrier responsible for moving your freight will be responsible for paying your claim. Covering freight claims is the reason they hold cargo liability insurance to begin with. As such, your carrier should be the first party you reach toward to fulfill your cargo claim.

What documents are required for a cargo damage or loss claim?

Proof of shipment and related issues. Packing list. Packing list including weights, measurements and detailed lists of the goods in each package. Bill of lading. Bill of lading showing the full details of what was shipped including the origin address, destination address, and International Commercial Terms (Incoterms).

Who is responsible for cargo damage?

The shipper (that is, the party whose cargo is transported) can present a prima facie case of liability by proving that it delivered the cargo in sound condition at the load port, the cargo arrived in damaged condition at the discharge port and the shipper suffered monetary damage as a result.

Who is responsible for damaged freight?

Carriers are almost always responsible for transit loss or damage. However, consignees have a legal responsibility for keeping damage costs at a minimum and must accept damaged freight that can be reasonably repaired.

Standard Form for Presentation of Loss and Damage Claim To: Old 2025

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