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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Disputing a pending transaction The issuer cannot cancel or alter the transaction until it's been finalized. If you need to cancel the transaction before then, you'll have to contact the merchant who placed the charge. You can ask them to contact your card issuer and reverse the transaction depending on the situation.
Citibank owns over 20 customer service numbers, ranging from international banking to credit card fraud. If you're not a fan of the phone, you can also email Citibank or write to them through standard mail.
E-mails for disputes and Declarations of Fraud will come from Affidavitedelivery@citi.com. The e-mails will be in response to a call from you or an appropriate APC/PA regarding your account.
Online: Log in to your Citibank account and click on your card to see its balance. Phone: Call 1-800-950-5114 and follow the prompts to have the automated system read your current balance. App: Log in to the Citibank app. Your credit card balance will be shown on the home page.
E-mails for disputes and Declarations of Fraud will come from Affidavitedelivery@citi.com. The e-mails will be in response to a call from you or an appropriate APC/PA regarding your account.
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People also ask

Citibank is used to working with credit card charge disputes every day, and its customer service representatives will easily walk you through the process to get to the bottom of the issue.
We detect most fraud before you are aware of it. If we notice suspicious activity, we will contact you by text, email, phone or mail to confirm activity on the account.
Citi Bank. Citi works the same as Bank of America: disputes must be submitted within 60 days of the statement, and the response from Citi must come within 30days.
Through monitoring of our customers' accounts using sophisticated technology, we often detect fraud or unauthorized use before you are even aware of it. If we notice suspicious activity on your card, we may contact you by phone, text or email* to confirm you have authorized that purchase.
Login to your Citibank Online Account and click on the 'Banking' tab. Click on 'Contact Details'. Click on 'View/Edit' under Contact Details. Choose 'Banking' option to view/edit contact details. Enter OTP sent to your registered number to View/Edit contact details. View/Edit your contact details.

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