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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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How long will it take to process my withdrawal request and receive the funds? Once you have submitted the online withdrawal request through your MyGuideStone account or GuideStone has received your completed withdrawal application, the processing time for the withdrawal is typically 5\u20137 business days.
To cancel the policy offline, one can do it through their advisor or visit the nearest insurance company branch. A cancellation request will need to be submitted in written format.
The timing of a withdrawal depends on several factors including what time of day the withdrawal request is made and the institution receiving your funds, but most withdrawals take 3 or 4 business days before the requested funds are back in your bank account.
Traditional 401(k) (age 59.5+): You'll get 100% of the balance, minus state and federal taxes. Roth 401(k) (age 59.5+): You'll get 100% of your balance, without taxation. Cashing out before age 59.5: You will be subject to a 10% penalty on top of any taxes owed.
Whether you are in a new job or not, you generally have the option to leave your old retirement plan where it is, as long as your balance is at least $5,000 (if it's less than that, your employer may be able to automatically cash you out).
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People also ask

GREENWOOD VILLAGE, Colo., Jan. 4, 2021 - Empower Retirement today announced the completion of the previously announced acquisition of Massachusetts Mutual Life Insurance Company's (MassMutual) retirement plan business, following the receipt of regulatory approval required by the agreement.
Effective on the closing date of the transaction, Empower Retirement (\u201cEmpower\u201d) acquired the Massachusetts Mutual Life Insurance Company's (\u201cMassMutual\u201d) retirement business.
Check requests are typically mailed within 2-3 business days, but may take 7-10 business days to receive due to mailing time.
We would love the opportunity to understand why you want to cancel your policy and how we can help. To discuss alternative options or have us assist you with closure, please call 1-800-272-2216 or reach out to your financial professional.
Out of a total of 91 insurance companies we reviewed, MassMutual is one of only eight that has an A++ rating. In addition, MassMutual is rated above average for overall customer satisfaction in J.D. Power's 2021 U.S. Individual Life Insurance Study.

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