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January 24, 2007 Six Month Evaluation Report - Public Service

January 24, 2007 Six Month Evaluation Report - Public Service-2025

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The document is a process evaluation report prepared by RLW Analytics for the Consolidated Edison Company of New York, Inc. (CECONY) regarding its Mandatory Hourly Pricing (MHP) Program. The evaluation assesses the implementation and effectiveness of the MHP program for large Time-Of-Use customers, focusing on customer transition issues and the support provided by CECONY. It includes an analysis of marketing efforts, customer feedback from surveys, and recommendations for improving outreach and education efforts. Key findings indicate that while many customers were informed about the MHP tariff, there remains a need for additional resources and support to help them navigate hourly pricing effectively.

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