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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Please call our Customer Service Center at 1-800-433-1685.
You can rollover HSA funds once within a 12 month period. Even if you no longer contribute monthly funds to an HSA, you can still transfer your funds to a new account. That means whether you previously had a HDHP, are now on Medicaid, or something else entirely, youre still able to transfer and use your HSA funds.
Once we receive your request in good order, our standard turnaround time is three to five business days. For checks, allow additional time for mailing from Saint Paul, Minnesota. Direct deposit requires an additional one to two business days to process.
Log in to your My Alerus account. Navigate to Account History. Select Statements and Notices. Open your statement, and your account number will be visible in the top-right corner.
If you have any questions about retirement planning or how your employers 401(k) plan fits into your overall retirement strategy, give us a call at 800-236-8866, schedule an appointment or stop in at any of our Associated Bank locations.
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People also ask

- Reach out to the Human Resources department of your previous employer. They should have information on who administers the 401(k) plan and can assist in connecting you with the right people. - Make sure to be clear about your issues, emphasizing that youre simply seeking access to your own funds.
You are allowed to make withdrawals from your account under certain circumstances. The fees indicated will be deducted from your account to process each distribution you request. An outstanding loan balance may lower the amount of your requested distribution.
Please contact the client service center 833.325. 3787 or visit any Alerus location. Valid identification or other documentation may be required.

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