8D :: Problem Solving Worksheet - The Quality Portal 2025

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The primary aims of the 8D methodology are to identify the root cause, correct and eliminate problems in a team approach, while making the problems solved useful in product and process improvement. Then it proposes and implements a short-term fix and a long-term solution to prevent the recurring problem.
You can follow these steps when using an 8D form: Create a plan. Start by collecting information about the issue you want to resolve. Form a team. Describe the problem. Contain the problem. Identify root causes. Decide on a permanent corrective plan. Implement your solution. Prevent reoccurring problems.
The 8D report provides a record of the problem, the root cause(s) identified, and corrective and preventive actions (CAPA System) taken to eliminate the problems circumstances.
What is the 8D problem-solving process? The 8D process is a decision-making process designed specifically to help teams identify, correct, and prevent recurring problems. It focuses on root cause analysis, resolution, and prevention of problems that can degrade quality, efficiency, and customer satisfaction.
This process is an expansion of the Plan, Do, Check, and Act (PDCA) cycle. Steps one through five are part of the planning process, step six is the doing process, step seven is the checking process, and step eight is the acting part of the cycle.
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The eight disciplines (8D) model is a problem solving approach typically employed by quality engineers or other professionals, and is most commonly used by the automotive industry but has also been successfully applied in healthcare, retail, finance, government, and manufacturing.
8D Problem-Solving Method And RCA In 8D, the steps related to RCA are: Quantify and convert the problem symptom into Object and Defect. Use Repeated Whys to turn the symptom into a Problem Statement. Gather possible causes using tools like Fishbone or Affinity Diagram.

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