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Express Scripts and Caremark are both currently facing lawsuits from independent pharmacies over their contracting practices. Krogers dispute with Express Scripts was also cited in a lawsuit from the state of Ohio against PBMs in 2023.
You can also file a grievance. This is also known as a complaint. To file a complaint, please contact: Civil Rights Coordinator at Express Scripts Medicare, P.O. Box 4083, Dublin, OH 43016. Complaint forms are available at .
You can always reach a live person to help you at Express Scripts Pharmacy a patient care advocate or a pharmacist 24 hours a day, 7 days a week. Contact Express Scripts Pharmacy using the toll-free number on the back of your member ID card or call (800) 282-2881.
Express Scripts has a network of nearly 60,000 independent and chain pharmacies nationwide. Use the following link . Express- Scripts.com/USAJAGS to locate a network pharmacy.
If you have a complaint about pharmacy provider, send it to Express Scripts by either: Calling 1-877-363-1303. Email: DOD.customer.relations@express-scripts.com.
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Call 800.211.1456 or email ePrescribing@express-scripts.com.
Adam Kautzner, PharmD, is President of Express Scripts and Evernorth Care Management leading benefit solutions for Evernorth Health Services across pharmacy, medical, and care for health plans, employers, and government programs. Adam is also a member of the Enterprise Leadership Team of The Cigna GroupSM.
Please complete and fax this form to us at 1-800-837-0959. Thank you.

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