This form may be used to notify Express Scripts of a personal representative for the individual identified in Section I, below 2025

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How to use or fill out This form may be used to notify Express Scripts of a personal representative for the individual identified in Section I, below

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  1. Click ‘Get Form’ to open it in the editor.
  2. In Section I, provide your personal details including your name, gender, date of birth, member number, group number, address, and contact telephone number. Ensure all information is accurate.
  3. Move to Section II and enter the personal representative's information. Include their name, gender, date of birth, relationship to you, address, and contact number.
  4. In Section III, confirm your designation of the personal representative by signing and dating the form. Remember that this authorization allows them access to your health information.
  5. If applicable, complete Section IV by having the personal representative sign and date the form. Attach any necessary legal documentation that supports their authority.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Express Scripts and Caremark are both currently facing lawsuits from independent pharmacies over their contracting practices. Krogers dispute with Express Scripts was also cited in a lawsuit from the state of Ohio against PBMs in 2023.
You can also file a grievance. This is also known as a complaint. To file a complaint, please contact: Civil Rights Coordinator at Express Scripts Medicare, P.O. Box 4083, Dublin, OH 43016. Complaint forms are available at .
You can always reach a live person to help you at Express Scripts Pharmacy a patient care advocate or a pharmacist 24 hours a day, 7 days a week. Contact Express Scripts Pharmacy using the toll-free number on the back of your member ID card or call (800) 282-2881.
Express Scripts has a network of nearly 60,000 independent and chain pharmacies nationwide. Use the following link . Express- Scripts.com/USAJAGS to locate a network pharmacy.
If you have a complaint about pharmacy provider, send it to Express Scripts by either: Calling 1-877-363-1303. Email: DOD.customer.relations@express-scripts.com.
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Call 800.211.1456 or email ePrescribing@express-scripts.com.
Adam Kautzner, PharmD, is President of Express Scripts and Evernorth Care Management leading benefit solutions for Evernorth Health Services across pharmacy, medical, and care for health plans, employers, and government programs. Adam is also a member of the Enterprise Leadership Team of The Cigna GroupSM.
Please complete and fax this form to us at 1-800-837-0959. Thank you.

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