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Click ‘Get Form’ to open the PayPal Affidavit Form in our editor.
Begin by filling in your personal information at the top of the form, including your name, home address, and contact numbers. Ensure accuracy for effective communication.
In SECTION A, provide details about the suspicious transaction. Fill in the date, amount, merchant name and location, type of transfer, transaction ID, and any applicable fees.
Move to SECTION B and check all relevant boxes that describe the type of error you are disputing. This helps clarify your claim.
In SECTION C, describe the details of the fraud. Include specific names, dates, and any other pertinent information regarding the unauthorized transaction.
Finally, sign and date in SECTION E to confirm your statements are true. Remember to print and sign before submission as a signature is required.
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In a dispute, PayPal doesnt get involved or decide the outcome. To ask PayPal to investigate the case and decide the outcome, the dispute must be escalated to a claim within 20 days. Either the buyer or seller can escalate a dispute to a claim. The time it takes us to decide the outcome of a claim can vary.
How can I win a PayPal dispute?
Gather documentation This can include timestamps, download logs, access logs, or other verification that confirms receipt. Include a clear record of the transaction, such as the invoice or receipt showing the product or service purchased, the amount charged, and the payment date. Ensure this matches the buyers claim.
What proof should be compelling evidence to prove that the item or service was as described and was delivered to the buyer?
This evidence can include emails or other written communications with the customer, signed delivery receipts, contracts showing the customer agreed to the terms and conditions of the sale, sales receipts, invoices, purchase orders, a copy of the product description, or other relevant documentation.
What evidence helps a PayPal dispute?
Evidence the transaction was completed by an authorized signer that the cardholder knows. Proof of delivery to the cardholders company address. Proof of delivery to the address on the AVS match. Proof that the customer is in possession of and/or using the merchandise.
What evidence helps win a PayPal dispute?
Assuming the product or service is in good standing and delivered before the dispute date, you must include proof of delivery or use. Shipping your orders with tracking helps provide insurance for these disputes. Always include shipment and delivery proof.
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