Complete the form - Northumbrian Water 2026

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  1. Click ‘Get Form’ to open it in the editor.
  2. Begin with Part 1 – Your details. Fill in your title, surname, forenames, address (including postcode), customer reference number, telephone number, email address, and date of request clearly in BLOCK LETTERS using black pen.
  3. Move to Part 2 – Proof of your identity. Upload copies of two forms of identification: one from List A (e.g., passport) and one from List B (e.g., recent utility bill). Ensure these are clear and legible.
  4. In Part 3 – Details of personal data requested, provide as much detail as possible about the information you require to expedite processing.
  5. Proceed to Part 4 – Declaration. Read the declaration carefully, then sign and date it. Remember to enclose a cheque for £10 made payable to Northumbrian Water Ltd.
  6. Finally, review Part 5 before sending the form. Ensure you have enclosed proof of identity, provided sufficient details for locating your information, signed the declaration, and included the £10 fee.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Our Northumbrian Water app is a quick and secure way to make payments and check your bills. Download for free from the App Store (opens new window) and Google Play (opens new window).
Under our draft decision, we require Northumbrian Water to deliver a docHubly improved level of service for customers, and the environment. New measures will be introduced over the 2025-30 period to improve performance on river water quality, biodiversity and operational greenhouse gas emissions.
draft determination means the proposed decision made by the enforcing authority in relation to an application for, a permit or a permit variation, for a Part A installation or Part A mobile plant.
If you get help through the WaterSure scheme, your water bill will be capped. This means you will not pay any more than the average metered bill for the area your water company deals with. In some cases, your normal metered water bill could be less than your companys WaterSure cap.
These draft determinations set the sector on the path towards long-term transformation, which will deliver better outcomes for customers and the environment. Water companies in England and Wales submitted their business plans to us in October 2023, based on the methodology we set out in 2022.
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People also ask

To ensure that we only give your information out to you and not someone else, you will need to provide us with two current forms of identification. Once we receive your written request, any clarifications and identification, we respond as soon as we can within 1 calendar month.
We provide wastewater services only in Hartlepool. Under the banner of Every Drop Counts, our award-winning water efficiency programmes take an innovative, community-focused and leading approach to helping our customers save water.
Northumbrian Water BBB Ratings Affirmed, Then Subsequently Withdrawn At The Groups Request Issuer Credit Rating (NWL)BBB/Stable/-- Comparable rating analysis Neutral (no impact) Stand-alone credit profile: bbb Note: The ratings score snapshot reflects our assessments at the time of the withdrawal.14 more rows Jan 30, 2024

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