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AIR TRAVEL COMPLAINTS - Office des transports du Canada

AIR TRAVEL COMPLAINTS - Office des transports du Canada 2025

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The document provides a comprehensive guide for filing air travel complaints with the Canadian Transportation Agency (CTA). It outlines the steps to take before submitting a complaint, including contacting the air carrier directly and allowing them 30 days to respond. The document details the types of complaints the CTA can address, such as baggage issues, flight disruptions, ticketing problems, and denied boarding. It also clarifies what falls outside the Agency's jurisdiction, such as customer service quality and airport security issues. Additionally, it explains the informal and formal complaint resolution processes and includes contact information for major air carriers and relevant government authorities.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How do I sue an airline in Canada?

Heres a summary of the steps you can take. Contact the airline. Send the company a letter. File a complaint with the Canadian Transportation Agency. Tell your story on social media. Take them to court.

Where do I file a complaint against an airline in Canada?

For complaints about airline customer service, you should contact the airline directly. For complaints about transportation safety or unsafe practices on the plane, you can contact the Transportation Safety Board of Canada.

Who oversees airlines in Canada?

The Canadian Transportation Agency (CTA) has a mandate to keep the national transportation system running efficiently and smoothly for all Canadians.

Can you file a lawsuit against an airline?

Airlines can be sued for emotional distress, negligence, and breach of contract, emphasizing the importance of understanding airline liability. Specialized attorneys, including aviation, personal injury, consumer rights, and contract law specialists, are essential for effectively navigating airline-related lawsuits.

Do airlines respond to complaints?

DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them. DOT also requires airlines to let consumers know how to complain to them.

How to file a claim against the airline?

Its often best to email or write to the airlines consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airlines website for this purpose.

How to report an airline to the Department of transportation?

Passengers can quickly and easily file complaints with the DOTs Office of Aviation Consumer Protection through its online complaint form at . For more information about the complaint process, please see: .

AIR TRAVEL COMPLAINTS - Office des transports du Canada 2025

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