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Affiliate agrees not to charge the client for any missed session or late cancellations, but may

Affiliate agrees not to charge the client for any missed session or late cancellations, but may 2025

Affiliate agrees not to charge the client for any missed session or late cancellations, but may Preview on Page 1

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The document outlines important reminders and billing instructions for affiliates of Carebridge EAP. It specifies that affiliates cannot charge clients for missed sessions or late cancellations, and they are prohibited from completing legal or disability paperwork while clients are under EAP benefits. The document details the process for electronic and paper billing, emphasizing the need for client signatures on the Statement of Understanding. It also highlights confidentiality, the scope of services provided by EAP, and the procedure for submitting complaints or satisfaction surveys.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Do therapists charge for missed appointments?

Cancellation policies with fees for no-shows or late cancellations are an industry standard practice for therapists. Many clients ask us why we charge a fee, and the truth is there are a variety of reasons for this policy. Some of these reasons are personal, some are clinical, and some are strictly financial.

Is it legal to charge a no show fee?

Generally, businesses cant charge you an unreasonably high fee for services they didnt perform. Usually, a late cancellation or no-show fee cant be as much as the total price you would have paid for the service. For example, a salon couldnt charge you $300 for a $200 spa treatment you booked.

What is the lateness policy for therapists?

A client who arrives late, may be too late for the agency to be able to bill the insurance company for the session. If that is the case, the therapist may elect not to see you as they cannot legally bill for the session. You will want to clarify that at your first appointment, so you are aware if it should happen. .

Why should a client pay for a cancellation fee for cancelled bookings?

Cancellation fees are fees charged by service providers to clients who cancel their services or bookings. The purpose of these fees is to compensate the service provider for any losses incurred due to the cancellation.

Can you charge a no-show fee?

Charging a no-show fee is standard practice across most industries, particularly in the medical sector. Your own time and effort are financially compensated.

Can you bill for no-show appointments?

Yes, if the provider has a policy of charging all patients for missed appointments, and the charges for Medicare patients and non-Medicare patients are the same. Medicare does not make any payments for missed appointment fees. Charges for missed appointments should not be billed to Medicare.

How to get out of a no-show fee?

If youre told youll be charged for missing an appointment, ask if you can reschedule it instead. You can also try asking the office if they can waive the charge if you find it unfair or if you cant afford it, she said. They should work with you.

Affiliate agrees not to charge the client for any missed session or late cancellations, but may 2025

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