Supervisor Manual - The University of Akron 2025

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The supervisors overall role is to communicate organizational needs, oversee employees performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful.
As a supervisor, you could: plan workloads and rotas. allocate tasks to team members. brief teams on targets, initiatives and policy changes. report on team performance and do individual performance reviews. keep up to date with regulations.
To make the written portion of performance review effective, the supervisor should obtain as much objective information as possible about the employees performance. Remember, you will be asked to substantiate how the employee has demonstrated a specific area of performance, so you must be prepared.
The five key supervisory roles include Educator, Sponsor, Coach, Counselor, and Director. Each is described below. Note that in your role as a supervisor, you will be using these five roles, in some combination, simultaneously, depending on the needs of the team members.
Five Steps of Supervision Provide employees with the tools they need to do their jobs. Provide employees with the training they need to do their jobs. Help employees set goals to improve their performance. Become a resource. Hold staff accountable.

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The five key supervisory roles include Educator, Sponsor, Coach, Counselor, and Director. Each is described below.

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