Provider Dispute Resolution Request Form - LA Care Health Plan 2025

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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L.A. Care is the health plan for Medi-Cal members in Los Angeles County. The California Department of Health Care Services (DHCS) works with L.A. Care to provide your Medi-Cal health care.
The appeal process is available to any participant, his/her representative or treating provider who disputes denial of payment for a service or the denial, deferral or modification of a service by the primary care physician (PCP) or any member of the interdisciplinary team (IDT) who is qualified to make referrals.
A provider dispute is a written notice from the non-participating provider to Health Net that: Challenges, appeals or requests reconsideration of a claim (including a bundled group of similar claims) that has been denied, adjusted or contested.
If you feel you need a fast appeal decision, call 1-866-595-8133 (TTY: 711) and ask for the Appeals department. Our Medical Director will make a decision on your request and we will let you know within 72 hours (3 days).
If you are an L.A. Care member and have questions, we encourage you to contact our Member Services department for assistance at 1-888-839-9909 (TTY 711). Please call Member Services for your specific plan if you need assistance.
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People also ask

If you need help asking for an appeal or with Aid Paid Pending, we can help you. We can give you no-cost language services. Call Member Services at 1-888-839-9909 (TTY: 711).
A. Use this two-step process: It used to be that you could file for fair hearing within 90 days of the date of the NOA. NOW, it is a two-step process: first, appeal to your managed care plan within 60 days of receipt of the ABD, and second, file for a fair hearing within 120 days of the date you received the NAR.
You can submit an online Grievance Form. By Phone: Call L.A. Care Member Services at 1-888-839-9909 (TTY: 711) 24 hours a day 7 days a week including holidays. Give your health plan ID number, your name and the reason for your complaint.

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