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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How do I submit a MassHealth claim?

By phone + Call the MassHealth Customer Service Center: Main: (800) 841-2900. TTY: (800) 497-4648.

What is requesting a waiver?

A waiver is a demonstration, usually in written form, of a party's intent to relinquish a legal right or claim. The key point to note is that the relinquishment is voluntary, and can apply to a variety of legal situations. Essentially, a waiver removes a real or potential liability for the other party in the agreement.

What time does MassHealth customer service open?

Call the MassHealth Customer Service Center at 800-841-2900 (TDD/TTY: 711). Hours: Monday- Friday, 8 a.m. to 5 p.m.

Why is a waiver needed?

A waiver is an essential document that informs participants of the risks involved in certain activities and also protects you from liability. In some cases, you may limit your liability as a business by asking participants to sign a hold- harmless agreement.

What is the filing limit for MassHealth?

Initial claims must be received by MassHealth within 90 days of the service date. If you had to bill another insurance carrier before billing MassHealth, you have 90 days from the date of the explanation of benefits (EOB) of the primary insurer to submit your claim.

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