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Claim Help, NY COVID-19 Selfcare - ShelterPoint Blog 2025

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The document provides instructions for employees requesting Disability and/or Paid Family Leave (PFL) due to COVID-19 quarantine or isolation. It outlines the steps for completing necessary forms, including Form SCOVID19 and Form PFL-1, and details the eligibility criteria, required signatures from both employee and employer, and the process for submitting claims to the PFL insurance carrier. The document emphasizes the importance of providing accurate information and outlines potential benefits available to eligible employees.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How long does claim processing take?

The procedure for processing an insurance claim can vary greatly depending on the type of claim and the insurance company handling it. In general, the process can take anywhere from a few days to several months.

How often does ShelterPoint pay claims?

DBL regulations require (if your claim is properly completed with all required statements) that your first payment should arrive within 4 business days after either the 14th day of disability or the receipt of the claim, whichever is later. Thereafter, benefits are payable every 2 weeks during the period of disability.

How long does a claim take to complete?

Most claims settle within 12-24 months but this depends on the circumstances and your lawyer will be able to advise you at the start and throughout how long they anticipate the claims process lasting. Are there time limits for making a personal injury claim?

How do I contact Shelterpoint about claims?

Your claim is not eligible to be viewed on our claim portal, but please contact our customer service department at 1-800-365-4999 or email customerservice@shelterpoint.com if you have any urgent questions.

How long does it take to process a death benefit claim?

Fortunately, most life insurance companies are very quick in expediting death claims. As long as the required paperwork is in order and the policy isnt being contested, a life insurance claim can often be paid within 30 days of the death of the insured.

How long does Shelterpoint take to process a claim?

If we have everything we need to review your claim, and it is payable, you will receive mail from us including a check for your first benefit payment. For the majority of claims, you can generally expect to receive this after about a calendar week after we receive your properly and fully completed claim.

Claim Help, NY COVID-19 Selfcare - ShelterPoint Blog 2025

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