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Help Desk Page Type Quick Reference When to Use

Help Desk Page Type Quick Reference When to Use 2025

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The document provides a quick reference guide for using the Help Desk page type in conjunction with the Problem Report page. It outlines when to use these pages, how to create and organize problem categories, and details the sections and fields available on the Help Desk page. The guide emphasizes the importance of submitting problem reports through the Help Desk form for proper tracking and resolution, and offers tips for enhancing functionality, such as making the Help Desk searchable and integrating it with FAQ resources.

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What is another name for a quick reference guide?

Cheat Sheet, Quick Reference, Key Facts, Quick Start Guide, the list of names for similar types of reference documents are as varied as the topics they cover. So why do Cheat Sheets seem to be the most popular name and format?

What is the purpose of a quick guide?

Quick-reference guides are essential for providing good customer service and a positive experience. These guides offer easy access to the information people need about a product, process, or service. Your team can also use quick-reference guides to answer questions and doubts about the products.

What is the purpose of a reference guide?

A Quick Reference Guide is a short piece of technical documentation (usually 1-2 pages) that briefly describes how to use a product.

What is the difference between a quick reference guide and a job aid?

A quick reference guide is a type of job aid, but its in an even simpler format. An employee can pick up a software quick reference guide and immediately understand the softwares main features or how to do a very short task.

How to write a quick reference guide?

Keep it short and simple Avoid writing lengthy guides that end up overwhelming the users while reading them. Understand that they are supposed to help them find an answer to their questions faster. The faster you introduce the answers, the sooner theyll start using your product in full swing.

What is the purpose of a quick reference guide?

What is the Purpose of a Quick Reference Guide? A Quick Reference Guide is a short piece of technical documentation (usually 1-2 pages) that briefly describes how to use a product. Unlike a full-length Owners Manual, a Quick Reference Guide likely wont include information regarding every small detail about a product.

What are the benefits of quick reference guides?

Quick Reference Guide Benefits Boosted Efficiency. New employees must complete several tasks throughout onboarding, which can get overwhelming. Increased Information Retention. Quick start guides typically distill high-level information into short, snappy resources. Faster Troubleshooting.

What is the purpose of a QRG?

A quick reference guide (QRG) is a document that provides your end-users with a quick way to get information. It is a condensed version of instructions that employees can use to do something. It prompts employees on what steps to take to complete a task.

Help Desk Page Type Quick Reference When to Use 2025

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