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The Ministry of Long-Term Care oversees long-term care in Ontario, including: supporting the building of new homes and upgrading outdated homes. setting the legislation, regulations and policies that all homes must follow.
Recurring concerns include staffing levels, abuse and neglect, unmet resident needs, quality problems, worker training and competency, and lack of integration with medical care.
Make sure you: Listen carefully. Ask the complainant what they want to achieve. If appropriate, manage expectations and explain what is possible. Explain how long the process is likely to take. Agree how to keep the complainant updated and involved, and how often. Explain what will happen next.
How to write an effective complaint letter Be clear and concise. State exactly what you want done and how long youre willing to wait for a response. Dont write an angry, sarcastic, or threatening letter. Include copies of relevant documents, like receipts, work orders, and warranties.
Staffing Shortages. Even as the pandemic has started to slow down, the industry has not fully recovered. An Agency for Healthcare Administration (AHCA) survey of 759 nursing home providers showed that staffing problems have only been made worse for 60% of nursing homes since January 2022.
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Emotional abuse (also known as verbal or psychological abuse) occurs when someone insults a resident or uses threats to control them. It is the most commonly occurring of all the nursing home types of abuse. ing to the WHO, over 32% of nursing home staff members said they emotionally abused residents.
Slow response times. The most common complaint is that nursing home staff are slow to respond to the needs of the residents in their care.
Never argue, shout or use fear to get the resident to understand you. Distract and redirect rather than confront. 3. Even if you do not understand the words they are trying to communicate, reaffirm that you understand the emotional message they are communicating (you are frustrated, youre safe now).

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