Request for assistance - Arizona Department of Insurance - AZ 2026

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  1. Click ‘Get Form’ to open it in the editor.
  2. Begin with SECTION A: Information About You. Fill in your date, phone number, last name, first name, middle name (if applicable), street address, city, state, and ZIP code.
  3. If the insured is someone other than yourself, complete SECTION B: Information About the Insured with their details including last name, first name, phone number, email address, and street address.
  4. In SECTION C: Information About the Insurance Coverage, provide the insurance company’s name, type of insurance (e.g., life, health), policy effective date, policy number, and state where purchased.
  5. SECTION D requires you to consent to share information. List individuals authorized to access your complaint details along with their relationship to you.
  6. In SECTION E: Type of Issue/Question, select the issue you are facing such as claim denial or policy cancellation.
  7. Finally, complete SECTION F: Statement of Facts by describing what has occurred with your insurance company and what assistance you seek from the Department of Insurance.

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Arizona Department of Insurance and Financial Institutions Email: insurance.consumers@difi.az.gov. Phone: 602-364-2499.
Complete and submit an online application through Health-e-Arizona Plus. Download the Application for Benefits - English (FAA-0001A) or Application for Benefits - Spanish (FAA-0001A-S) and turn it in by mail or fax. Call (855) 432-7587 to request a paper application be mailed to you.
Arizona Department of Insurance and Financial Institutions.
You can apply online for AHCCCS Medical Assistance, Nutrition Assistance, and Cash Assistance using Health-e-Arizona Plus (HEAplus). You can apply for yourself, your family, or someone close to you. You may be able to reduce office visits and postage delays by using Health-e-Arizona Plus.
Contact Website: insurance.az.gov. Toll-Free: (800) 325-2548. Direct: (602) 364-2499. Email: consumers@azinsurance.gov.

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If you need to provide additional documents at a later time, contact us at insurance.consumers@difi.az.gov, and the specialist assigned to your complaint will provide a way for you to transmit additional documents to us in a secure manner.

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