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Managed network services (MNSs) refer to a vendors delivery of primarily operational support for a new environment in which the hardware assets, financial obligations and personnel still remain on the books of the customer.
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Provider companies also can realize benefits to having a managed services agreement with clients. A managed services agreement (MSA) is a written contract between a provider and its client that outlines the level of service the provider will deliver.
A managed service provider (MSP) delivers services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers premises, in their MSPs data center (hosting), or in a third-party data center.
Beyond network access and transport services, the variety of available managed services includes the following examples: WAN optimization. unified messaging. network administration. network provisioning. cabling installation. network monitoring. managed security firewalls. virtual private networks (VPNs)
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Common services can include the monitoring and maintenance of equipment, IT systems management, remote monitoring and management of servers, network monitoring, and other support services. The traditional approach to managed services is a break/fix model which monitors systems until there is a problem to remediate.
Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff.
A managed network services provider manages some or all aspects of design, implementation, support, maintenance, security, performance, and availability of the customers network infrastructure.

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