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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How does Allianz pay out claims?

Youll receive your funds through the payment method you selected when you filed your claim. If for some reason the direct deposit or debit card payment fails to go through (this can happen if your account number is incorrect), youll receive a check to the address we have on file for you.

How long does it take to get a refund from Allianz?

Claim payments are issued by us right after your claim is processed: however, please note that, depending on the bank transaction timelines, the payment can take up to 10 working days to appear in your bank account.

What is a motor insurance claim?

You can claim on your car insurance when youve suffered any loss or damage that your policy covers.

Does Allianz ask for proof?

Proof of incident (i.e. medical receipt, police report, etc.) - If the reason for your trip cancellation or interruption is non-medical, well need documents supporting the reason for your claim, which may include a police report or death certificate.

How long does Allianz take to process a claim?

Upon receipt of the required documents, we will process your claim within 10 business days or within the applicable state requirements.

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