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Funds are held until the merchant collects money and the transaction becomes \u201cposted.\u201d Transactions at certain merchants, including car rental companies and hotels, may allow the transaction to remain pending for up to 90 days to ensure there are sufficient funds available to cover the final transaction amount.
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We usually complete the review within half an hour, but If your ID requires additional review it can take up to two business days. If your ID qualifies for approval, we will send you a confirmation email. You may then come back to moneypak.com and enter the MoneyPak number again to deposit the funds to your card.
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Contact Customer Support (866) 795-7597 or select Get Help at the bottom of GreenDot.com. Once you close your account, you can view your account statements and transaction history at GreenDot.com, but you will no longer be able to access your account using the Green Dot app.
If your MoneyPak has not been used, you can submit a refund request by filling out a the MoneyPak refund request form. Refund checks typically arrive in the mail 7 - 14 days after your refund request is submitted.
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In Case of Errors or Questions About Your Account: Use our dispute form here, or write us at Green Dot Customer Care, P.O. Box 5100, Pasadena, CA 91117 or telephone us at (866) 795-7597 as soon as you can if you think an error has occurred in your account.

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