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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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What are the types of policy or account supported by MyAccount? There are products that are not supported in MyAccount.. If you are unable to view your policy/certificate, you may contact Etiqa Oneline at 1-300-13-8888, contact your servicing agent or email to info@etiqa.com.my to request for support.
For Hospitalization Reimbursement, please submit the following: Fully filled-up/signed In-Patient claim form. Hospital Statement of Account (SOA) with details of charges photocopy is okay. Medical/clinical abstract. Records of operation if surgery was performed.
There are three (3) ways to get an LOG: 1) through the medical coordinator or industrial clinic in any accredited hospitals and clinics nationwide; 2) through our Medical Information Center (MIC) by emailing us at mic@etiqa.com.ph or calling us at +632-8895-3308; 3) through Etiqa Philippiness Clinics located at Makati
Making a claim Careline. 1-300-88-1007. Email. travelclaimscare@etiqa.com.my. Website. Claim Online.
What are the types of policy or account supported by MyAccount? There are products that are not supported in MyAccount.. If you are unable to view your policy/certificate, you may contact Etiqa Oneline at 1-300-13-8888, contact your servicing agent or email to info@etiqa.com.my to request for support.
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People also ask

Travel insurance claims involve completing a form and submitting it to the insurance company you purchased the travel insurance from. The forms tend to be detailed and take a bit of time to complete. All supporting documentation requested in the claim form must also accompany your submission.
You can submit your claims online or via WhatsApp or email us at travelclaimscare@etiqa.com.my. For more information on Claims, Procedures and Settlements, please refer to your Takaful Certificate.
Each insurer has different rules, but generally, they require: copies of your original flight and accommodation itinerary. receipts for any meals, accommodation or flight rescheduling expenses. receipts/proof of payment for each medical expense. a medical report from the doctor you saw outlining your condition.

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