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You can also file a grievance. This is also known as a complaint. To file a complaint, please contact: Civil Rights Coordinator at Express Scripts Medicare, P.O. Box 4083, Dublin, OH 43016. Complaint forms are available at .
The Code of Ethics provides that everyone at Express Scripts will comply with all applicable laws, rules and regulations; engage in and proactively promote honest and ethical conduct; promote full, fair, accurate and understandable disclosures to the government; and promptly report violations of the Code of Ethics.
You may also ask us for an appeal through our website at .Express-Scripts.com. Expedited appeal requests can be made by phone at 1.800. 935.6103, (TTY users can call 1.800. 716.3231), 24 hours a day, 7 days a week (including holidays).
o Your request to opt-out will take effect immediately for all of your long-term or maintenance prescriptions, including newly prescribed ones. Cancel your automatic refills or renewals at .Express-Scripts.com or at the time of your opt-out call if you do not want them to continue.
Adam Kautzner, PharmD, is President of Express Scripts and Evernorth Care Management leading benefit solutions for Evernorth Health Services across pharmacy, medical, and care for health plans, employers, and government programs. Adam is also a member of the Enterprise Leadership Team of The Cigna GroupSM.
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People also ask

They are an absolute nightmare to deal with. Every person you speak with reads from a rebuttal protocol sheet. They all sound like robots with no brain, and never solve your issue. They charge you randomly if youre not keeping an eye on them and even send the wrong meds at times.

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