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The 'Consumer Protection Guide' prepared by the Michigan Legislature serves as a comprehensive resource for consumers facing issues in the marketplace. It addresses common consumer problems, outlines legal rights, and provides guidance on how to protect oneself from fraud. The guide includes information on various topics such as consumer rights, how to file complaints, legal actions available under the Michigan Consumer Protection Act, and specific advice related to utility services, health insurance reform, home improvement loans, automobile insurance, and more. Additionally, it lists federal and state agencies that offer assistance and resources for consumers.
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(1) Unfair, unconscionable, or deceptive methods, acts, or practices in the conduct of trade or commerce are unlawful and are defined as follows: (a) Causing a probability of confusion or misunderstanding as to the source, sponsorship, approval, or certification of goods or services.
The Michigan Consumer Protection Act (1976 PA 331) gives consumers, prosecutors, and the Attorney General a way to fight deceptive practices. This act prohibits many unfair and deceptive trade practices and gives prosecutors more power to enforce the law.
Consumer rights are consumer protections that encourage businesses to produce products and services that will be beneficial and safe for consumers. In this lesson, we will identify and discuss the five major rights of consumers: safety, information, choice, voice, and redress.
A bill cannot be passed or become law until it has been printed or reproduced and in the possession of each house for at least five days. Upon introduction, a bill is also referred to a standing committee in the Senate by the Majority Leader and in the House of Representatives by the Speaker of the House.
If you are a consumer filing a complaint, please use the appropriate complaint form, available from .michigan.gov/difs or by calling DIFS toll-free at 877-999-6442. View the Business to Business Complaint Brochure for additional details on the complaint process.

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