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Xfinity account change request form

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The document is an Account Change Request Form for Comcast, allowing account holders to request changes to their accounts due to various reasons such as death, military deployment, relocation, or legal name changes. It outlines the necessary steps and documentation required for each type of request, including disconnection, transfer of account ownership, and adding authorized users. The form also includes affidavits for disconnecting accounts due to a deceased customer and consent forms for transferring accounts.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What to do when an account holder passes away on Xfinity?

Closing the account Visit our bereavement support page on xfinity.com. Review the steps on the page and click Continue. Choose Close the account permanently and upload the documents listed. Enter information about the deceased and yourself and click Continue. Disconnect services on the account.

How do I update information on Xfinity?

From the channels main page, select the Manage My Subscription tile. You can also press the Info button on your remote while watching a program from your subscription and select My Subscription. Notes: If you havent yet subscribed to that network, youll get an option to Subscribe.

How do I make changes to my Xfinity account?

1. Sign in to My Account with your Xfinity ID, password and verification code. 2. Select the Users tab in the menu bar at the top of the page. 3. Select a user to update and select Edit next to that user. 4. Navigate to Contact Information and select Edit next to phone number or email field.

How can I speak to a real person at Xfinity?

Downgrading online: Visit xfinity.com/buy/plan/internet/streamcancel. Sign into your Xfinity account. Review your plan.

How do I switch accounts on Xfinity?

On xfinity.com Sign in to xfinity.com. Click the Account icon and then select Billing or Account and Identity. Click the Account icon again and select Switch account. On the next page, select the account you want to access and click Continue.

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How do I downgrade my Xfinity account?

Manage contact information Go to the Account and Identity page or Account settings in the Xfinity app (you may be asked to sign in using your Xfinity ID and password). Click Xfinity ID and Security. If theres no mobile number listed, select Add mobile number. Enter your mobile phone number and select Continue.

How do I contact Xfinity to change my plan?

Xfinitys customer service phone number is: (800) 934-6489 Customer Service Hours: Monday Saturday, 7 a.m. to 9 p.m. The Xfinity customer service number can assist you with all your inquiries.