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A return merchandise authorization form is a document that is used when products need to be returned to a company. The RMA form will outline the reason for the return as well as the expected next steps. It can be included with the product inside ecommerce packaging or sent out to customers upon request.
An RMA (return merchandise authorization) is a numbered Authorization provided by a mail-order or e-commerce merchant to permit the return of a product. Most businesses have a policy concerning returns.
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