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Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled. If the ticket holder is unable to attend the rescheduled event a full refund will be offered *excluding delivery fees.
Document everything. To file a trip cancellation claim, youll need to submit documentation that shows why your trip was cancelled and the total amount you need to be reimbursed. Save every email and piece of paper related to your trip, including: Receipts and itemized bills for all expenses.
If the matter is not resolved and the company is a member of either ABTA, TTA or The Global Travel Group you should contact them for advice. If not, try Consumer Direct on 08454 040506.
Delayed Flights However, federal law does not require airlines to provide passengers with money or other compensation when flights are delayed. So if your trip is delayed and you end up stuck in the airport, any hotel rooms, meal vouchers or other monetary compensation will be given at the discretion of the airline.
If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at .
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People also ask

If an airline is not honoring its refund policies or the airlines refund policies seem unfair or deceptive consider suing the airline in small claims court. In small claims court, the judge will be the ultimate decider of whether an airlines refund terms are fair or enforceable.
If you have booked a flight with a reputable tour agent, mostly you dont need to worry. If your flight is cancelled, the agent must act in ance with the contract refund the money you paid or book you on a different flight for free. In some cases you may even be entitled to a compensation from the airline.
How is flight cancellation compensation calculated? Under 2 hours2 - 3 hoursDistance110220All flights 1,500 km or less175175Flights between 1,500 km and 3,500 km260260Flights over 3,500 km

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