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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
Contact us
To request a balance transfer, please contact Clipper Customer Service at 877.878. 8883 (TTY/TDD 711 or 800.735. 2929). Note: We can only transfer cash value; monthly passes and discount tickets cannot be transferred.
To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878. 8883 (TDD/TTY 711 or 800.735. 2929).
Please confirm your Clipper card is in Apple Wallet and Express Transit is turned on. You also need to have sufficient cash value or passes ready to pay your fare. If you are still having issues, you will need to use an alternate method to pay your fare and then call Clipper Customer Service at 877.878. 8883.
Yes, please call the Clipper Customer Service Center and request a balance transfer.
If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929).
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People also ask

Need help? BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133 or in person at Lake Merritt Station (concourse level).
For questions about Clipper START, you need to call Clipper START Customer Service at 855-614-9149.
To request a balance transfer, please contact Clipper Customer Service at 877.878. 8883 (TTY/TDD 711 or 800.735. 2929). Note: We can only transfer cash value; monthly passes and discount tickets cannot be transferred.
Clipper cards are for individual use. Each rider 5 years of age or older must have his/her own card. Will I still be able to pay for my BART fare with magstripe paper tickets?
MAIL to: Clipper Customer Service, PO Box 318, Concord, CA 94522-0318 If you have any questions about your request, call Clipper Customer Service at 877.878. 8883.

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