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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Where can I get help or more information about HMSA QUEST Integration? Call 808-948-6486 or 1-800-440-0640 toll-free. Visit the HMSA QUEST Integration website.
Learn about the many benefits you have as an HMSA Akamai Advantage member. Questions? For help with claims information or health plan benefits, call 808-948-6000 or 1-800-660-4672 seven days a week, 8 a.m. to 8 p.m. TTY users, call 711.
If you have questions or need help finding a provider, call 948-6486 or 1 (800) 440-0640 toll-free. TTY users, please call 1 (877) 447-5990 toll-free.
If you have other questions about submitting claims for services rendered to out-of-state Blue Cross and Blue Shield members, you may call HMSAs BlueCard Program at 948-6280 on Oahu or 1 (800) 648-3190 from the Neighbor Islands.
If you have any problems using your HMSA plan at Maui County hospitals, please visit our office in Kahului or call 808-871-6295. Were happy to help.
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People also ask

Instructions. To request an organization determination for a medical service, call HMSA Customer Relations at 808-948-6000 or 1-800-660-4672 seven days a week, 8 a.m.to 8 p.m. For TTY users, call 711. Or you can submit the HMSA Pre-certification Request Form, which well use in our formal review.
QUEST Integration provides Medicaid State Plan benefits and additional benefits (including institutional and home and community-based long-term-services and supports) based on medical necessity and clinical criteria to beneficiaries eligible under the state plan and to the demonstration populations.

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