Birmingham City CouncilThe Official Website of the 2025

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You can do this by using the contact us forms. The complaint team will try and resolve the complaint within 2 working days of receiving it. More complex complaints may need further investigation, in which case we will let you know, and you will hear back within 15 working days.
Contact their office and ask to come in to meet with them and/or their staff. Make some small talk! In bigger cities where council members have staff, the staff are often very helpful to know. Tell them about yourself and your priorities and ask them about their priorities.
Telephone advice service: 0121 216 3030 If you will struggle to access our Customer Services Centres a telephone advice service is available. Phone the councils contact centre on 0121 216 3030. Many straightforward enquiries can be handled by a contact centre advisor within a few minutes.
If you prefer to speak with a Customer Service Representative, call 311 from within Birmingham city limits or dial 205-254-CITY (205-254-2489). You can also submit a request by emailing 311@BirminghamAL.gov.
Complaints in the first instance can be made to gbslep@birmingham.gov.uk we will acknowledge your complaint in ten working days. We will investigate your complaint and we will respond within 20 working days. If we cannot do this, we will let you know when you can expect a reply.
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People also ask

To be able to join the Birmingham City Councils housing register you must complete an online application form. You must be aged 18 years or over and have the right to live in the UK. There are exceptions and applicants aged 16 or 17 can apply in the following circumstances listed below a, b and c: 1.
Telephone advice service: 0121 216 3030.
The council has been under Labour majority control since 2012.

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