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Heres how to do it: Provide Some Details About the Package. This can be the packages tracking number, weight or contact information for the recipient. Let Us Know Your Role in the Claim. Filing your Claim as A Guest. Support Your Claim with Additional Documentation. Submit Your Claim. Visibility into Your Claims Progress.
The sender or receiver of a missing UPS package can open a claim with the company for a full refund. The entire claim process with UPS takes an average of 10 days to be completed. You can report a missing UPS package and file a claim at the UPS claims site.
0:00 1:26 UPS Claims- Simple and Easy - YouTube YouTube Start of suggested clip End of suggested clip So we made the UPS claims process simple. And easy whether youre a shipper or a receiver its easyMoreSo we made the UPS claims process simple. And easy whether youre a shipper or a receiver its easy to file a claim start by logging into your UPS. Account enter your tracking number.
You can start a claim for packages that have been lost or damaged: Loss: You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time.
UPS has a five-step process before a shipper can get the claim paid. You must provide supporting documentation to UPS claim support to process the claim. This should show the lesser of the actual cost, cost to repair or replace the merchandise.
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Filing Online Login to your account through the UPS claims website. Click File a Claim, then Get Started, and fill out the online form. Choose Late Delivery for the reason of claim. Review details and check claim confirmation.
Generally, once your claim (including supporting documentation) has been issued, processing takes an average of 10 days. To help expedite the process, be as specific as possible when providing a merchandise description. If your claim includes a damaged item, you have the option of providing photo documentation.
Youll get a notification from us about your claim once submitted, as well as up-to-date information available on your claims dashboard. Your claims progress can be managed from your claims dashboard. You will be provided up to date details of the claim and notification of necessary action for the claim to be paid.

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