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Banks review transaction information, merchant details, and evidence submitted by both the cardholder and the merchant to determine which party is at fault. If the cardholder is at fault, the transaction remains on their credit or debit card statement.
A dispute occurs when a cardholder questions the validity of a transaction and contacts their card issuing bank to demand a refund. Disputes are a feature of the Visa, Mastercard and American Express card networks intended to protect cardholders from fraudulent activity.
Contact Us For Domestic(India) Contact : 1800 103 1906 (toll free) 1800 220 229 (toll free) (022) - 40919191 (Chargeable number) 24X7. +91 7997987601 (WhatsApp number) Email : cgro.boi@bankofindia.co.in. For NRI Contact: Helpline Number : +91 7969241100.
I am writing to dispute a charge of [$] to my [credit or debit card] account on [date of the charge]. The charge is in error because [explain the problem briefly. For example, the items werent delivered, I was overcharged, I returned the items, I did not buy the items, etc.].
Under the law, consumers can contact their bank to dispute a charge that they believe to be invalid or unauthorized.

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Loss of revenue: Chargebacks result in a direct loss of revenue for merchants, as they have to refund the disputed amount to the customer.

charge dispute form indian bank