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Royal mail claim form online pdf

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The document is a claims form for lost, damaged, or delayed inland mail through Royal Mail. It provides instructions for submitting the form either in person at a Post Office or by mail, and outlines the necessary information required from the claimant, including contact details, proof of posting, item description, and value. The form also specifies conditions for compensation claims and includes guidance on documentation needed for different types of claims.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How do I call Royal Mail about a claim?

If you choose to contact us by phone please have the details of your complaint available, our number is 03457 740 740. Were open Monday to Friday 8am-6:30pm, Saturday 8am-3pm and Sunday 9am-2pm. For some complaints you may be required to complete a Loss, Damage or Delay form available at royalmail.com/claims.

How do I get reimbursement from Royal Mail lost parcel?

If the item was sent to somewhere within the UK, you must claim within 80 days from the date it was posted. If theres extra insurance for the item (called consequential loss insurance), you must claim within 14 days from when it was posted.

How long do you have to make a Royal Mail claim?

If you sent the item, you must claim within 3 months of the date it was posted. If you received the item, you have 1 month from the date it was posted. If the item was sent to somewhere outside the UK, you cant get compensation for a delay.

How do I file a postal claim?

Claims for damage and part loss must be made within 80 calendar days of the date of posting, or no claim will be entertained. Royal Mail has no legal liability for any loss if at the time of the claim 80 days has expired from the date of posting.

How do I make a claim to Royal Mail?

You can pick up a paper claim form from your nearest Post Office and send it to the address on the form - find your nearest Post Office on the Royal Mail website. There are different forms so make sure to say how the item was sent when you ask for it - for example first class or tracked 24.