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Royal mail claim form online pdf

Royal mail claim form 2025

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The document is a claims form for lost, damaged, or delayed inland mail through Royal Mail. It provides instructions on how to submit the form, including required contact details, proof of posting, and item descriptions. The form outlines the types of claims that can be made, compensation limits, and necessary documentation for various scenarios such as eBay claims. Additionally, it includes a declaration section and guidance on what to include before submission.

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Click ‘Get Form’ to open the royal mail claim form in the editor.
Begin by filling in your contact details in BLOCK capitals. Include your title, first name, surname, company name (if applicable), and full address.
Next, provide the details of the sender or recipient. Fill in their title, first name, surname, company name, address, and postcode.
Indicate whether you are the sender or recipient by selecting the appropriate option.
Specify the problem with your item by ticking the relevant boxes for lost, damaged, delayed items, etc.
Provide details about the service used and enter your unique item reference number along with postage paid.
Describe your item in detail including its size and contents. This will assist in tracing it.
Finally, review all sections for accuracy and completeness before signing and dating the declaration at the end of the form.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How much is Royal Mail compensation?

Royal Mail inland letter and parcel postage compensation ServicePostage compensation Signed for Includes up to 20 compensation for contents Special Delivery Guaranteed by 1pm Includes up to 750 compensation for contents. Additional cover up to 2,500 available. Optional consequential loss cover available up to 10,000*3 more rows

How much compensation do you get from Royal Mail?

Royal Mail inland letter and parcel postage compensation ServicePostage compensation 2nd Class Includes up to 20 compensation for contents 1st Class Includes up to 20 compensation for contents Signed for Includes up to 20 compensation for contents2 more rows

Does Royal Mail compensate for delay?

See Royal Mail Signed For 1st Class and 1st Class Parcels for more details. If the item hasnt been delivered by the due date plus 10 working days the sender might be able to claim for compensation. Check eligibility on our Claims Centre. (Please note, early claims cannot be processed.)

How much do you get paid with Royal Mail?

How much does Royal Mail pay? Royal Mail salaries can vary greatly by role, ranging from 24,000 per year (or 12 per hour) for Customer Service Representative to 58,750 per year (or 28 per hour) for Project Manager. This is based on 8280 salaries submitted on Glassdoor by Royal Mail employees as of September 2025.

What proof do I need for Royal Mail compensation?

You can claim compensation on the Royal Mail website - it only takes a few minutes. Youll need to upload a digital photo or scan of: proof of the value of the item, for example a receipt or bank statement. proof of posting - for example your paper or online receipt or certificate of posting.

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How do I make a claim with Royal Mail?

Claiming by post You can pick up a paper claim form from your nearest Post Office and send it to the address on the form - find your nearest Post Office on the Royal Mail website. There are different forms so make sure to say how the item was sent when you ask for it - for example first class or tracked 24.

How long do you have to claim Royal Mail?

Compensation Payments for damage and part loss Claims for damage and part loss must be made within 80 calendar days of the date of posting, or no claim will be entertained. Royal Mail has no legal liability for any loss if at the time of the claim 80 days has expired from the date of posting.

What is a Royal Mail claim form used for?

The Royal Mail claim form is a document used to report issues with postal services, such as lost, damaged, or delayed mail. It allows customers to formally submit a claim for compensation.