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How much compensation can you claim from Royal Mail?

Royal Mail International postage compensation ServicePostage compensationStandard over 20gIncludes up to 20 compensation for contentsInternational trackedIncludes up to 50 compensation for contents, with additional cover up to 250 available4 more rows

How much can you claim back from Royal Mail?

Royal Mail International postage compensation ServicePostage compensationStandard over 20gIncludes up to 20 compensation for contentsInternational trackedIncludes up to 50 compensation for contents, with additional cover up to 250 available4 more rows

How do I claim Royal Mail click and drop?

Simply complete a Click Drop refund form and post it to the address shown. Refunds for unused online postage labels must be made within within 21 calendar days of the purchase date. If you have printed out your postage, please attach your unused postage to the form.

Will Royal Mail refund me?

You can still claim the fee refund if weve delivered a Royal Mail Signed For item without confirming the item has been delivered at royalmail.com/track-your-item. Make your claim here.

How do I make a claim from Royal Mail?

You can pick up a paper claim form from your nearest Post Office and send it to the address on the form - find your nearest Post Office on the Royal Mail website. There are different forms so make sure to say how the item was sent when you ask for it - for example first class or tracked 24.

royalmail com claims

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When can I claim Royal Mail?

If you sent the item, you must claim within 3 months of the date it was posted. If you received the item, you have 1 month from the date it was posted.

What is the maximum compensation if you use Royal Mail signed for?

Royal Mail Compensation Mail with intrinsic value with basic and additional evidence. The maximum payable is 20 or the items market value (whichever is lower). Royal Mail Signed For services maximum claim value is 50.

Can recipients claim Royal Mail?

The sender or the recipient of the item may both claim for a lost item but only one will be paid compensation. If both claim for the same item then Royal Mail will process only the senders claim unless compensation has already been paid to the recipient.

What happens to unclaimed Mail at Royal Mail?

Well hold items for 18 days. If theyre not redelivered or collected in that time, well return them to the sender.

What happens when Royal Mail loses your package?

Either the person who sent the item or the person receiving it can make the claim for compensation. If the item was sent using the Tracked 24 or Tracked 48 service, only the sender can claim compensation. Its usually easier for the sender to claim because theyre more likely to have the evidence thats needed.

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