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When a carrier wishes to file a grievance, they need to complete lines one (1) through four (4) on PS Form 8191. This form should be made available to you by your supervisor/postmaster; however, you can print one off the National Website.
Effective March 17, 2016, the Postal Service revised PS Form 8190, USPS-NALC Joint Step A Grievance Form, to update the instructions portion of the form to reflect current USPS-NALC Joint Contract Administration Manual (JCAM) language.
File a Complaint with the U.S. Postal Service Use the USPS websites Email Us form. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Speak to the station manager (postmaster) at a local post office. Contact the postal consumer and industry affairs office that handles questions for your district.
The fourth and last step of the grievance process is arbitration.
Basic rules keep your letter to the point. You need to give enough detail for your employer to be able to investigate your complaint properly. keep to the facts. never use abusive or offensive language. explain how you felt about the behaviour you are complaining about but dont use emotive language.
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People also ask

You may be able to file grievances as an individual or a group of workers even up to step two or three of the procedure without the union representative. This can give you a way to get in front of the boss and let him or her know how you feel about the problem and what you want them to do about it.
A formal grievance may be filed no later than ten work days after the event or circumstances triggering the grievance. The first level of review (Supervisor) shall respond to the grievance in writing within ten work days after the receipt of the formal grievance.

usps grievance form 8191