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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How do I verify dependents?

You will need a legal document that shows your relationship to the eligible person. This could include a marriage certificate, birth certificate, and adoption certificate or legal adoption placement document.

How do I claim reimbursement?

Documents Required for Filing Reimbursement Claim Health Card Copy. Duly Filled Claim Form. Original Hospital Discharge Summary. Investigation Reports like scans, X-rays, blood reports, etc. Cash Receipts from Hospitals. If an accident happens, then FIR or medico-legal certificate(MLC)

Can we claim health insurance immediately?

Initial Waiting Period: Almost all health insurance plans have an initial waiting period of one month or 30 days during which no claims are accepted, except for accidental cases.

What are the 5 steps to the medical claim process?

What happens to a claim after it gets submitted? Step 1: Submission. Step 2: Initial review. Step 3: Eligibility. Step 4: Network. Step 5: Repricing. Step 6: Benefits adjudication. Step 7: Medical necessity review. Step 8: Risk review.

How do I make a claim on Accuro?

The fastest way to submit a claim is through the online Accuro member portal. Alternatively, you can complete a claim form and send this, along with the above information, to claims@accuro.co.nz.

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