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911 dispatcher performance evaluation 2025

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The document is a comprehensive performance evaluation form for shift supervisors and telecommunicators at the North Suburban Emergency Communications Center. It outlines various categories of assessment including work ethics, interpersonal skills, leadership skills, adaptability, performance, communication skills, problem-solving abilities, and overall job knowledge. Each category includes specific criteria for evaluation along with a rating system ranging from 'Exceeds Expectations' to 'Unacceptable.' The form also emphasizes the importance of documentation for ratings and provides sections for employee comments and management feedback.

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Why do 911 dispatchers quit?

911 dispatchers are at a high risk for burnout given the large call volumes, stressful nature of their work, and very limited time to process the difficult circumstances that they help the community navigate on a daily basis.

What is a good WPM for 911 dispatcher?

A 911 dispatcher should aim to type at least 40 to 60 words per minute (wpm). However, many agencies prefer dispatchers who can type faster, often expecting speeds of 60 to 80 wpm or more, especially since they need to enter information quickly and accurately during high-pressure situations.

What is the burnout rate for 911 dispatchers?

The stresses of the job and wages are two of the top reasons why people are leaving 911.

What are 3 cons to being a 911 dispatcher?

Since emergencies are unplanned events, youll most likely work weekends and holidays. Additionally, the work is physically taxing, and dispatchers often experience back pain and eyestrain as a result of sitting and looking at computer screens for hours on end.

How often do 911 dispatchers quit?

While reliable statistics are hard to find, upward of 25% of all emergency dispatchers tend to leave after a short period of time (less than a year), which earns the profession the high turnover classification.

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What is the performance exam for 911 operator?

The National Dispatcher Selection Test (NDST) is used to evaluate the candidates abilities in handling emergency calls, prioritization, decision-making, and teamwork. The exam takes about 85 minutes to complete and consists of between 83 to 113 questions.

911 dispatcher performance evaluation 2025

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Why do 911 dispatchers quit?

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How often do 911 dispatchers quit?

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What is the performance exam for 911 operator?

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