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911 dispatcher performance evaluation 2025

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The document is a comprehensive performance evaluation form for shift supervisors and telecommunicators at the North Suburban Emergency Communications Center. It outlines various categories of assessment, including work ethics, interpersonal skills, leadership skills, adaptability, performance, communication skills, problem-solving abilities, and adherence to authority. Each category includes specific criteria for evaluation with corresponding rating scales. The document emphasizes the importance of attendance, punctuality, responsiveness, teamwork, and professional conduct in emergency communications roles. Additionally, it provides guidelines for setting goals and documenting employee strengths and weaknesses.

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Click ‘Get Form’ to open the 911 dispatcher performance evaluation in the editor.
Begin by entering the employee's name and job title at the top of the form. This personalizes the evaluation and ensures clarity.
Proceed to assess work ethics by rating attendance, punctuality, and responsiveness. Use the provided scales for each criterion, ensuring you provide comments where necessary for clarity.
Next, evaluate interpersonal skills. Rate collaboration, support for team cohesiveness, and communication effectiveness. Again, utilize comment sections to elaborate on ratings.
Continue with leadership skills assessment. Focus on how well the dispatcher communicates organizational loyalty and supports departmental goals.
Finally, review adaptability and performance sections. Ensure all fields are filled accurately based on observed behaviors throughout the evaluation period.

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How do you know if you would be a good 911 dispatcher?

MBTI Career Report Nonetheless, dispatchers require a high attention to detail, great dependability, and the ability to tolerate highly stressful situationsin other words, skills that are impossible to teach. These talents innate to ESTJs make them ideal emergency vehicle dispatchers.

What makes a great 911 dispatcher?

Communication Skills: Clear and concise communication is critical. Calmness Under Pressure: The ability to remain calm during high-stress situations is essential. Empathy and Compassion: Understanding the emotional state of callers and providing reassurance can help

How many WPM is good for a 911 dispatcher?

Inaccuracies and typos could put callers or first responders at risk, so most 911 telecommunicators are excellent typists who not only type at the speed of light, but who also have minimal typing errors. Most 911 telecommunicators are required to type between 30 45 WPM without errors.

How do you write a performance review for a call center?

Tips for Writing Effective Performance Reviews Be Specific and Objective. Use Real-Life Examples. Balance Positive and Constructive Feedback. Set Clear Goals and Expectations. Encourage Open Communication.

Do 911 dispatchers have a high turnover rate?

One agency reported an 83% vacancy rate in 2022. Nearly every respondent reported a loss of employees in 2022. Overall vacancy or attrition rates for 911 centers were calculated by looking at the number of employees that left the agency each year compared to the number of authorized employees.