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Having all physicians and associates in your practice use AIDET can improve patient perception of care, reduce patient anxiety, improve clinical outcomes and ensure everyone in your practice is providing a consistent message of compassion, concern and appreciation.
How Does AIDET Work? Designed to keep patients informed and make them feel heard, AIDET stands for the five key communication behaviors that create positive care interactions: acknowledge, introduce, duration, explanation and thank you.
AIDET is a structure for communication that enables healthcare professionals to engage patients in a way that demonstrates empathy, improves clinical outcomes and reduces burnout caused by miscommunication.
6. The Promise Make a statement of your personal commitment to the patients/customers care and experience.
What is AIDET? AIDET is a communication framework for healthcare professionals to communicate with patients and each other in a way that decreases patient anxiety, increases patient compliance, and improves clinical outcomes.
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The framework was developed by Studer Group as the Five Fundamentals of Patient Communication in the mid-1990s and later registered by Studer Group as AIDET. It is most often used by healthcare professionals to communicate with patients and their families, as well as with each other.
5 keys to improving patient experience Streamline access to healthcare: Demystify the financial implications of healthcare: Make clinical decision making easier. Support consumers as they care for others: Help consumers maintain active, independent lives:
Advantages of AIDET Plus the PromiseSM: Decrease anxiety with increased compliance. This tool enables organizations to improve their patient perception of care results.
Best practices for taking better care of patients Show respect. Express gratitude. Enable access to care. Involve patients family members and friends. Coordinate patient care with other providers. Provide emotional support. Engage patients in their care plan. Address your patients physical needs.
AIDET is a communication framework for healthcare professionals to communicate with patients and each other in a way that decreases patient anxiety, increases patient compliance, and improves clinical outcomes.

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