Bbb customer complaint form 2025

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While the BBB doesnt have legal authority or policing powers, it works with law enforcement and government agencies to share information and issue alerts to warn consumers about scams. BBB also educates the public on identifying fraud.
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
Typically, the issue complained of must have arisen within the previous 12 months (Note: warranties/guarantees or other extenuating circumstances may supersede this criteria). The complaint alleges a problem experienced with the services or products the business provided or allegedly agreed to provide.
Business will be asked to respond in 14 calendar days from the date you filed the complaint. If a response is not received, a follow-up letter will be sent to the business. Consumer will be notified of the business response when the BBB receives it and will be asked to respond.
Via Better Business Bureaus website file a complaint. Or by submitting a written letter of complaint to your BBB (please include your name, address and phone number, the companys name, address and phone number, a brief summary of the issue, and your desired resolution. You can find your BBB via the directory.
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