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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Dear [Customer Name], We regret to inform you that your recent payment attempt for order #[Order Number] was unsuccessful. Please update your payment information to complete the transaction. If you need assistance, feel free to contact our support team at [Support Email/Phone Number].
Notify them in writing, using certified mail with a return receipt for proper documentation. Your letter should clearly state the disputed amount. It should also provide information about the charges in question. If you are in a billing dispute, following federal requirements is important.
Contact Green Dot Bank by calling (866) 795-7597 or the number on the back of your Card, by mail at P.O. Box 1070, West Chester, OH 45071, or visit greendot.com.
When writing your dispute letter, it is a good rule of thumb to identify every disputed item, provide reasons for the dispute, and request an investigation or removal of the information you do not agree with.
Choose a Clear Subject Line. Bring Attention to the Incorrect Payment. Apologize for the Error. Explain How to Correct the Error. Offer Additional Service. Incorrect Payment Templates You Can Use. Conclusion.
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People also ask

If you have any questions about the account or the card, Green Dot will be able to help you. They can be reached at 866-795-7597.
I am writing to dispute a charge of [$] to my [credit or debit card] account on [date of the charge]. The charge is in error because [explain the problem briefly. For example, the items werent delivered, I was overcharged, I returned the items, I did not buy the items, etc.].
Telephone us at (866) 795-7597 or the number on the back of your Card or write to us at: Customer Care, P.O. Box 5100, Pasadena, California 91117 as soon as you can if you think an error has occurred in your Card account. If writing us, a Transaction Dispute Form is available for your convenience at .greendot.com.

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