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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How can I know my number in three?

1:06 3:12 How To Find Your Three Mobile Broadband Number - YouTube YouTube Start of suggested clip End of suggested clip If youre a postpaid customer youll find it on the top of your bill.MoreIf youre a postpaid customer youll find it on the top of your bill.

Why is my data not working with Three?

Issues with your device or account Your SIM card, phone settings, a low battery, and running older software can all affect the signal. If your account is on hold, that will also prevent use of the network.

How do I reset my My3 account?

How to Reset My3 password Enter your ThreeID (email address) in the box provided and click Submit. You will receive an email containing a verification code. Enter the code and click Submit Code. Enter a new password and click Submit. Click Login Now to login using ThreeID.

How do I check my 3 account?

You can top up, check your balance, buy Add-ons and more by logging in to My3. You can also download the Three app to check your account on the go.

Why cant I log into my 3 account?

You can reset your password in My3 by clicking on forgotten password. If you dont get an email, double check that youve registered your email address with us. Remember to check your junk email. Your verification email is only valid for 24 hours, so if youre having problems accessing it, get in touch using Live Chat.

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