Sample letter service complaint 2025

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Information To Include in Your Letter Give the basics. Tell your story. Explain how you want to resolve the problem. Describe your next steps. Send your complaint letter. [Your Mailing Address] [Your City, State, Zip Code] [Your email address]
Tips for writing a successful complaint letter Structure. Address the letter to a real person. Be honest and straightforward. Maintain a firm but respectful tone, and avoid aggressive, accusing language. Include your contact information. Tell them what you want. Do not threaten action. Keep copies and records.
You can say: The Consumer Rights Act 2015 says that services must be provided with reasonable care and skill. In my opinion, you did not use reasonable care and skill when you provided this service. I want you to fix the problem/give me a price reduction.
Dear [Contact Person]: This letter is to [notify you {or} follow up on our conversation of {date}] about a problem I am having with the [name of product or service performed] that I [bought, leased, rented or had repaired] at your [name of location] location on [date].
Keep your emotions in check, even if the customer is upset. Maintain a polite and respectful tone. Say, ``Im sorry for the inconvenience, even if the issue wasnt your fault. Show that you value their time and concerns. Offer a clear resolution: a refund, replacement, discount, or another suitable fix.
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People also ask

Youre allowed to complain, and sometimes, youll need to. It certainly doesnt make you a bad person to do so. Your complaints can also help teach the company about how they can better serve customers in the future.

how to write a complaint letter