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What happens when you make a complaint to the Ombudsman?

The ombudsman will look at evidence from both sides and decide what should happen. An ombudsman's investigation can take a long time, so you might have to wait a while for a decision. If the ombudsman decides your complaint is justified, they'll recommend what the organisation should do to put things right.

How long do banks have to respond to complaints?

The bank or building society must investigate your complaint and give you a clear answer within eight weeks.

How do I contact the financial ombudsman UK?

0300 123 9 123 \u2013 Calls to this number cost no more than calls to 01 and 02 numbers. (18002) 020 7964 1000 \u2013 Calls using next-generation text relay. +44 20 7964 0500 \u2013 Call this number if you're calling from abroad. We'll also be happy to phone you back, if you're worried about the cost of calling us.

What are the powers of the Financial Ombudsman?

The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.

What happens when you make a complaint to the Ombudsman?

The ombudsman will look at evidence from both sides and decide what should happen. An ombudsman's investigation can take a long time, so you might have to wait a while for a decision. If the ombudsman decides your complaint is justified, they'll recommend what the organisation should do to put things right.

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How do I contact the Financial Ombudsman UK?

0300 123 9 123 \u2013 Calls to this number cost no more than calls to 01 and 02 numbers. (18002) 020 7964 1000 \u2013 Calls using next-generation text relay. +44 20 7964 0500 \u2013 Call this number if you're calling from abroad. We'll also be happy to phone you back, if you're worried about the cost of calling us.

How do I get in touch with the financial ombudsman?

You can: call us on 0800 023 4567 and we can take the details of your complaint over the phone.

Is financial ombudsman free?

The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services.

Who pays for the Financial Ombudsman Service?

The Financial Ombudsman Service is paid for by levies and case fees which the businesses we cover have to pay by law. At the time we were set up \u2013 and when our remit was extended to cover credit- related complaints \u2013 parliament decided that consumers shouldn't be charged for bringing a complaint to us.

Can you go straight to the Financial Ombudsman?

Bringing a complaint to us is straightforward and won't cost you anything.

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What happens when you make a complaint to the Ombudsman?

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What happens when you make a complaint to the Ombudsman?

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