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A 3rd party seller (3P) uses Amazon as a marketplace to sell directly to shoppers. Third-party sellers handle customer service for orders shipped directly from them unless the order is eligible for Amazon Prime. Their items are displayed as Sold by merchant and Fulfilled by Amazon / Fulfilled by merchant.
We want you to buy with confidence any time you make a purchase on the Amazon.com website or use Amazon Payments; thats why we guarantee purchases from third-party sellers when payment is made via the Amazon.com website or when you use Amazon Payments for qualified purchases on third-party websites.
How A-to-Z Claims affect Amazon sellers. If you are unable to resolve any issues a customer may have, you run the risk of damaging your overall account health and order defect rate if the Claim is granted in favor of the buyer.
The only guaranteed way how to win them is having a tracking link showing delivery + pdf file with the buyers signature. A tracking link showing delivery with a signature of the addressee will be often sufficient, unless the buyer appeals.
Buyers can file an A-to-z Guarantee claim when one of the following conditions applies: They did not receive an item. They received the item later than the maximum estimated delivery date provided by you. They received the item but it was defective, damaged, had missing parts, or not the item depicted in your
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If items from the third-party seller arent Fulfilled by Amazon, the seller will fulfill your order. In most cases, the seller will also handle their customer service, excluding Amazon Prime items. If you have a problem with an order, you may be eligible to file a claim under the Amazon A-to-z Guarantee.
Third-party sellers must either provide a return address within the United States, a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to return your items, you may file an A-to-z Guarantee claim to seek help with your return.
Both parties have 48 hours to try and make something right, otherwise the buyer is allowed to file a complaint straight to Amazon. If things have docHubed this stage, the seller has a 72-hour window in which to respond.
Both parties have 48 hours to try and make something right, otherwise the buyer is allowed to file a complaint straight to Amazon. If things have docHubed this stage, the seller has a 72-hour window in which to respond.
You can request an A-to-z Guarantee refund if theres a problem with an item you bought that was sold and fulfilled by a third-party seller on Amazon. To request a refund: Go to Your Orders.

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