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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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Can I pick up a package without a PS Form 3849?

When contacting us by phone, you must have the tracking number from either version of PS Form 3849, We ReDeliver for You! that was left in your mail receptacle. If you do not have your tracking number, you may take a valid photo ID to your local Post Office and pick up your mail item.

What do you need to pick up a package?

Anyone who lives at the same address as you can pick up your package. Theyll need the tracking number and a government-issued photo ID that proves they live at the same address as the one on the package label. They can also use an alternative ID to prove they live with you.

Do you have to have an ID to pick up a package from the Post Office?

The addressee or designee must provide an acceptable primary form of Identification to pick up the item from the Post Office.

What happens if I dont have the PS Form 3849?

Can I schedule a Redelivery request without a PS Form 3849 Redelivery Notice? Yes, however, you do need a tracking number or a barcode number to schedule a Redelivery request online or through other ways. If you need help locating your tracking number, see How to find your tracking number.

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