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hi everyone welcome to people metrics live uh if this is your first time joining us we here at people metrics are focused on helping companies improve the customer experience that you provide and people metrics live is our live webinar where from our team share best practices in customer employee and patient experience measurement and management uh so the topic for today that well be going over is how you can optimize your survey with sms and video feedback but before we dive in lets do some quick introductions my name is kirk ive been an account manager here at peoplemetrics for a number of years run a number of customer feedback programs and im here to share my expertise and im joined by our panelists sean mcdade and audrey suerski so sean ill turn it over to you to say hello hey everybody sean mcdade founder and ceo of peoplemetrics its great to be here and hi there im audrey squareski im the director of customer experience here at peoplemetrics and im also excited to be