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welcome to the access fee for service provider training presentation how to suspend a replacement correction or void of a claim using the access online provider portal this presentation covers the professional ub004 and the ada dental claim form types what is the difference between a replacement and void a replacement claim is initiated to adjust the paid or deny claim or to recoup an overpayment if the replacement claim is to recoup a service line that was billed or paid an error and is not being replaced resubmit all lines from the original claim even if the lines contain no changes or do not require correction next omit the service line that you want recruit this action will recoup the amount paid on the admitted service lines only a complete void is a total recruitment of a paid claim resulting in all monies recruit initiating a recruit one line is the best option if the entire amount paid must be refunded back to access the division of business finance has requested that providers
