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This tutorial explains how to remove specific field values from an incident template using field and forum rules. The goal is to hide technician-specific categories (database, network, and security) from users. To do this, begin by accessing the field and forum rules in the default incident template. Create a new rule that is applicable only to requesters since it needs to cover all scenarios without specifying conditions. Under actions, choose to remove options and select the categories database, network, and security. Save the settings, then log in as a user to confirm that these field values have been successfully removed.
