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In this tutorial, Mike Cayley from the Automotive Training Institute discusses the "three Cs" approach for managing work orders efficiently. The first C is "Concern," which refers to the specific issues the customer reports when bringing in their vehicle. It's important to distinguish between multiple concerns, such as squeaking brakes or a burnt-out headlight. The second C is "Cause," where the technician inspects the vehicle to determine the reasons behind the customer's concerns. Finally, the third C is "Correction," outlining the necessary steps to address and resolve the customer's issues. This method helps keep work orders organized and clear, effectively telling the story of the vehicle's problems and solutions.
