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[Music] hi this is tracy with beyond20 today were going to take a look at servicenow and how to change um or at least how to edit the resolution codes specifically well take a look at incident so if we go over uh to our filter navigator well go to incidents uh in this case im just going to open up a random one here all right in our resolution information we have these resolution this resolution code and we have in this case is just out of the box the software crowned solved permanently etc but if you want to add your own resolution codes maybe these dont fit exactly what you need there might be one or two additional ones or maybe you dont need one or two of these the question then becomes how do i go about doing that so there are a couple ways so we could go to configure dictionary or we can go to configure choices in this case im going to configure choices first here this is probably the easiest way honestly so right clicking on it and then going to configure choices we can en
