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hi and welcome today were going to see how to create and edit ticket console filter preset in smart id so what are smart id ticket console filter presets so each console includes at least one predefined set of filters called the preset when you choose a preset from the list the filters are applied to the console from the universal client you can also create custom presets custom preset allows you to save different filter selections visible columns or both depending on the different perspectives that you need for day-to-day job how to create a custom filter preset so these are the steps to create a custom filter preset let me take you to the demo now lets see how to create a custom filter in smart id go to the ticket console say i want to see all the open instance along with the owner details lets see how to create it from the filter select the incident click on apply if there is a filter that needs to be removed you can click on the x mark next to the filter which is a remove filte
